If you are unhappy with your purchase or something went wrong with your order, please contact us first — most issues (broken download links, file problems, billing questions) can be resolved within a day or two.
When you reach out, include your order number and a short description of the problem. We will confirm we received your message and work with you toward a fair solution, typically within 48 hours on business days.
If we cannot resolve the issue directly, you may be entitled to remedies described in our refund policy and terms of service.